DragonEMB
Policy
Last updated: 08/25/2026
1–2.5 days
Production time
8PM VN
Daily tracking update
>90% in 2–4 days
Shows in transit
Production Time
- Standard: 1–2.5 business days (average 1 day)
- Rush: 1–1.5 business days (average 1 day)
Tracking Time
Tracking numbers are updated at 8PM VN time daily. Immediate update supported upon request.
>90% of orders will show 'in transit' within 2–4 business days from order date (excluding weekends/holidays)
Label Notes
- Supports both 'Ship By Seller' and 'Ship By Label'
- Supports non-USPS labels like FedEx, UPS. Rapid not liable for delivery issues on external labels.
Products
- Full sizes/colors, common product types supported
- Supports importing individual/custom blanks, with estimated delivery time
Available Embroidery Areas
- Front, Back, Left Sleeve, Right Sleeve, Neck
- Special positions (corner/edge) via separate sheet
Cut-off Time (VN)
No official cut-off (recommended before 8PM VN time)
Return/Refund Policy
| Situation | Resolution |
|---|---|
| Order in 'Processing' | Can be canceled within 5 minutes on the system or via support |
| Order in 'Fulfilled' (Shipped) | Cannot be canceled |
| Stuck in 'Preshipment' >7 business days | 100% refund or reship (Rapid Label only) |
| In transit with no update >7 business days | 100% refund or reship (Rapid Label only) |
| Delivered but not received | Resend once (Rapid Label only) |
| Delivered but not received (seller label) | No refund or resend. Contact the carrier for GPS proof. |
| Delivered to the wrong address | 100% refund or resend (Rapid Label, within 15 days); 50% support (seller label, shipping fee excluded) |
| Embroidery error | 100% refund or reship with valid proof |
| Missing item | Resend or partial refund with evidence (within 7 days of delivery) |
| Incorrect address or return to sender | No support |
| Lost package by carrier | Refund or resend (Rapid Label only) |
| Product quality issue | Refund or resend with photo proof (within 7 days of delivery) |